Why Is My iPhone Screen Black But It’s Still On?
Blog9 min read
iPhone repair · Galleria Dallas
iPhone Repair in Dallas at Galleria Dallas
Whether it's the iPhone you run your workday on or an older one that has been handed down twice, CELLTECH Galleria Dallas repairs every model from iPhone 7 through iPhone 18 Pro Max, including iPhone SE, iPhone 16e, iPhone Air and iPhone Duo. Screens, batteries, charging ports, cameras, back glass and water damage are all checked at the kiosk and quoted before any work begins.
No appointment is needed. Many screen and battery repairs take as little as 20 minutes when the part is in stock, so the iPhone is often ready before you've finished.
Customers who trust CELLTECH
Real Repairs. Real Customer Stories.
A customer smiling at the outlet kiosk after her repair.
Phone repair, in store
A customer holding up her repaired phone at the outlet counter.
Phone repair, in store
A customer with her repaired phone on the upper level of the mall.
Phone repair, in store
A customer holding up her repaired phone in the store.
Phone repair, in store
A customer holding up her phone in its new case at the counter.
Phone repair, in store
A customer talking about her repair at the CELLTECH counter.
Phone repair, in store
A customer smiling at the CELLTECH counter after his repair.
Phone repair, in store
A customer holding up his repaired phone on the mall concourse.
Phone repair, in store
A customer holding up his repaired phone in the store.
Phone repair, in store
A customer with his repaired phone at the counter.
Phone repair, in store
A customer outside the store after an iPhone 15 repair.
iPhone 15 repair
A customer collecting his phone at the case wall.
Phone repair, in store
A customer on the shop floor after a same day repair.
Same day repair
A customer checking a repaired phone before leaving the store.
Charging port repair, in store
A customer holding up a repaired iPhone at the CELLTECH counter.
Screen repair, in store
I dropped it in the car park on a Tuesday morning and had written the phone off in my head by lunchtime. They took it in, quoted me on the spot and handed it back the same afternoon with the old panel in a bag so I could see what had actually broken.
Alicia R.
iPhone 14 Pro screen repair
It was down to twenty percent before lunch every single day and I assumed I was being sold a new battery whatever I said. They tested it in front of me first, showed me the health reading, then swapped it and had me out inside the hour.
Tomas G.
Galaxy S23 battery replacement
I put a full cup of coffee across the keyboard and had four years of work on there with no backup. They opened it the same day, cleaned the board properly rather than just drying it out, and every key on it still works months later.
Priya N.
MacBook Air liquid damage
The last place I used quoted one number on the phone and a different one at the counter. These people looked at the port, told me what it would cost before they touched anything, and that was exactly what I paid when I collected it.
Kevin M.
iPad 10th generation charging port
The back was shattered end to end and pieces of it were coming away in my hand. I left it with them on my lunch break, came back after work, and there is no seam and no gap anywhere on it. You would not know it had happened.
Samuel O.
Pixel 8 back glass repair
What actually decided it for me was the 90 day malfunction warranty, because I had been burned by a cheap repair before that failed inside a fortnight. Nothing has gone wrong with this one, but I would have had somewhere to go if it had.
Renata C.
iPhone 12 camera repair
Models we repair
Every iPhone, iPhone 7 to iPhone 18
CELLTECH Galleria Dallas repairs every iPhone model below: screen replacement, battery replacement, charging port repair and camera repair.
iPhone 16
2024–25iPhone SE
2020–22iPhone 8 & 7
2016–17Repairs
iPhone Repairs at CELLTECH Galleria Dallas
The Galleria kiosk takes on the full range of iPhone repairs. Each one starts with a free diagnosis, because what you can see isn't always what has failed: a screen that stays dark may be a display fault, and an iPhone that won't charge may need a battery and not a port.
Not sure which repair you need? Call (214) 628-6019, describe what the iPhone is doing, and the team will tell you whether the part for your model is on hand.
iPhone Screen Replacement
Cracked glass, colored lines, dark patches, touch that has gone dead along one edge, or a black screen on an iPhone that still rings all point to the display. The display assembly is replaced and checked for touch and brightness before the iPhone comes back to you.
Screen and back cracked in the same fall? Say so at the kiosk. Both are inspected together, and you get one quote that covers everything. See cell phone screen repair, or read iPhone screen black but still on.
iPhone Battery Replacement
Open Settings, then Battery, then Battery Health. A maximum capacity around 80% or lower, a "Service" message, or an iPhone that switches off with charge still showing usually means the battery is worn. Long days of calls, hotspot use and navigation wear a battery faster than light use does.
A new battery brings back a full working day without changing anything else on the iPhone. See Apple battery replacement, or read 5 signs your iPhone battery needs a professional replacement.
iPhone Charging Port Repair
iPhone 15 and later charge through USB-C, and iPhone 14 and earlier use Lightning. When either port packs with lint or wears out, the cable stops seating, charging works only at an angle, or wired CarPlay drops out on the drive home.
CELLTECH checks for debris, a faulty cable and a tired battery before quoting a new port, because clearing a port is a far smaller job than replacing one. See charging port repair.
iPhone Camera Repair
The Galleria kiosk repairs front and back cameras. A cracked lens cover, photos that won't sharpen, a picture that shakes, or a camera that shows black at one zoom level can each come from a different part, so the camera is tested before a price is given.
See iPhone camera repair.
iPhone Back Glass Repair
Apple changed how the back glass is attached starting with iPhone 14 and iPhone 14 Plus, which makes it more straightforward to replace on those and later designs than on earlier ones. Call with your model first so the part can be checked.
Afterward, test wireless charging and MagSafe before you leave the kiosk. See iPhone back glass repair.
Water Damaged iPhone
If your iPhone got wet, don't charge it by cable and don't dry it with heat. Bring it in soon. Liquid damage needs a fuller diagnosis than a screen or battery, so it won't be a 20 minute job.
See water damage repair.
Apple or CELLTECH
Apple Store at Galleria Dallas
Galleria Dallas is home to an Apple Store as well as CELLTECH, so it's reasonable to ask which one to walk to. CELLTECH is an independent repair provider and isn't affiliated with or authorized by Apple. The right choice depends on your iPhone's coverage and how your day looks.
If your iPhone has coverage, CELLTECH would rather you use it than pay for a repair you could have had covered.
CELLTECH may be the better fit when
- Your iPhone is out of warranty, or the damage is accidental and you don't have AppleCare+.
- You'd rather walk up without a reservation and hear a quote on the spot.
- You want the repair done during the same Galleria visit.
- You also have a Samsung or other Android cell phone that needs attention, because the same kiosk repairs those.
Apple may be the better route when
- Your iPhone is covered by Apple's limited warranty or AppleCare+. You can check at checkcoverage.apple.com.
- You want the repair carried out through Apple with Apple's own parts.
Company iPhones
Is It a Work iPhone?
With office towers around the Galleria, some of the iPhones brought to this kiosk belong to an employer. A few checks before the repair save trouble afterward.
- Ask your IT team first. Some employers want company iPhones repaired through their own provider, and some need to approve the cost.
- Don't erase the iPhone or remove any management profile. Neither is needed for a hardware repair, and removing a work profile can lock you out of company email and apps.
- Know the passcode. It's needed to test the screen, cameras and charging afterward. If your company sets it, make sure you're allowed to share it for testing.
- Your authenticator apps stay on the iPhone. A screen or battery repair doesn't touch your apps or data, so sign-in codes are there when you get it back.
- Ask for a receipt that names the repair and the part, in case you need to claim it back.
On a trip
Broke Your iPhone While Visiting Dallas?
A cracked or dead iPhone is harder to live with when you're away from home. Your boarding pass, hotel key, ride apps and bank codes may all be on it. If you're staying near the Galleria or passing through North Dallas, a same-visit screen or battery repair can get those back without waiting until you're home.
- Your eSIM stays put. A screen or battery repair doesn't remove your cellular plan from the iPhone.
- Tell the kiosk when you leave town. If a part has to be ordered, you need to know before you decide.
- Keep the receipt. The repair carries a 90 day malfunction warranty, so ask how a claim works if you live elsewhere.
- Can't unlock it to show a boarding pass? Most airlines can reprint one at the airport, so don't miss a flight waiting on a repair.
Your model
Standard, Pro or SE and What Changes
The exact model decides the part, the price and the time. Find yours in Settings, then General, then About, under Model Name. If the screen can't be read, the kiosk will identify the iPhone for you.
- iPhone SE, 7 and 8 have a Home button with Touch ID and an LCD screen.
- iPhone XR and 11 have Face ID and an LCD screen.
- iPhone 12 and later have Face ID and an OLED screen, which is one reason their screens cost more.
- Pro and Pro Max models add a telephoto camera and display features such as ProMotion, so ask what your quote includes.
See every Apple repair on the iPhone repair page.
Turnaround
How Long Does iPhone Repair Take at Galleria Dallas?
Many iPhone screen and battery repairs at the Galleria kiosk take as little as 20 minutes when the part for your model is in stock and nothing else turns up. Charging port, camera and back glass repairs can take longer, and liquid damage needs more diagnosis. Call (214) 628-6019 with your model to check the part before you park.
Pricing
How Much Does iPhone Repair Cost in Dallas?
iPhone repair prices depend on the model, the part and anything else damaged in the same drop. Pro and Pro Max screens generally cost more than screens for standard or older models, and OLED displays cost more than LCD. CELLTECH diagnoses the iPhone for free and quotes the exact price and time before starting. The quote you hear at the kiosk is the price you pay. Call with your model, or use Get a Repair Quote.
Before your visit
Before You Bring Your iPhone In
- Back up to iCloud or a computer if the iPhone still works.
- Know your passcode, so Face ID or Touch ID, the cameras and charging can be tested afterward.
- Don't erase the iPhone or sign out of your Apple Account. Neither is needed for a hardware repair.
- Check your coverage at checkcoverage.apple.com if there's any chance you have AppleCare+.
- Bring your cable if the problem is charging.
Directions
Finding CELLTECH at Galleria Dallas
CELLTECH is a kiosk on Level 2 of Galleria Dallas, at 13350 Dallas Pkwy, Kiosk 6505, Dallas, TX 75240. Look for it by Bath & Body Works, near Nordstrom and Macy's.
The Galleria sits beside the Dallas North Tollway at Interstate 635, so it's a short drive from North Dallas, Addison and Farmers Branch. Between the shops, the restaurants and the ice rink, there's plenty to do while your iPhone is repaired.
Hours can change with the mall's schedule and holidays. Check the CELLTECH Galleria Dallas store page or call before you visit.
Floor 2 – Galleria Dallas
Kiosk 6505, Level 2
At a Glance
Plan your stop at the Galleria: CELLTECH's address, opening hours and direct line, with directions one tap away. Call ahead with your iPhone model and the team will check the part is in stock.
- CELLTECH — Galleria Dallas13350 Dallas Pkwy, Kiosk 6505 · Dallas, TX 75240
- Opening hoursMon–Sat: 10am – 8pm · Sun: 12pm – 6pm
- Call the store(214) 628-6019
Other repairs
Also at CELLTECH Galleria Dallas
The same kiosk repairs Samsung Galaxy and other Android cell phones, and CELLTECH also offers iPad repair. For cracked screens on any brand, see screen repair at Galleria Dallas.
Warranty
90 Day Malfunction Warranty
90
iPhone repairs at CELLTECH Galleria Dallas are backed by a 90 day malfunction warranty covering repair related faults under CELLTECH's warranty terms.
If a repair related fault comes back within those 90 days, bring the iPhone and your receipt to the Level 2 kiosk and the team will check it. New drops, new liquid exposure and unrelated problems are handled separately.
Before any work starts at the Galleria, you're told:
- What the free diagnosis found.
- Which replacement part will be fitted.
- The exact price, which is the price you pay.
- How long it will take, and the warranty that covers it.
Further reading
Guides on this repair
Our locations
iPhone Repair at Other CELLTECH Stores
CELLTECH also repairs iPhones at Stonebriar Centre in Frisco, Town East Mall in Mesquite and North East Mall in Hurst, or use the store locator to find the nearest one.
Use the store finder to choose your nearest location and view current contact information, directions, and store hours.
Seven Texas stores · Open 7 days a week
Galleria Dallas
13350 Dallas Pkwy, Kiosk 6505, Dallas, TX 75240
Find CELLTECH located on Level 2 by Bath and Body Works.
The Parks Mall, Arlington
3811 S Cooper St, Suite 2402, Arlington, TX 76015
Find CELLTECH located on Level 2 next to GameStop.
Grand Prairie Premium Outlets
2950 W Interstate 20, Grand Prairie, TX 75052
Visit CELLTECH at Grand Prairie Premium Outlets.
Town East Mall, Mesquite
2063 Town East Mall, Kiosk 2208, Mesquite, TX 75150
Find CELLTECH located on Level 2 inside Town East Mall.
North East Mall, Hurst
1101 Melbourne Rd, Kiosk 92, Hurst, TX 76053
Find CELLTECH in front of James Avery inside North East Mall.
Cielo Vista Mall, El Paso
8401 Gateway Blvd W, Kiosk K113, El Paso, TX 79925
Find CELLTECH located on Level 2 inside Cielo Vista Mall, in front of Hollister & Zumiez.
Stonebriar Centre, Frisco
2601 Preston Rd, Suite 2210, Frisco, TX 75034
Visit CELLTECH at Stonebriar Centre in Frisco.
Frequently Asked
Questions.
Still unsure about your iPhone? Call the Galleria kiosk, the team is happy to help.
CELLTECH repairs iPhones at Kiosk 6505 on Level 2 of Galleria Dallas, by Bath & Body Works, at 13350 Dallas Pkwy. Walk-ins are welcome.
Yes. Galleria Dallas has an Apple Store as well as CELLTECH. If your iPhone is under Apple's warranty or AppleCare+, start with Apple. For out-of-warranty repairs without a reservation, CELLTECH is on Level 2.
Many take as little as 20 minutes when the screen for your model is in stock.
Yes, but check with your employer's IT team first. Some companies require repairs through their own provider.
No. A screen or battery repair doesn't normally affect your cellular plan, apps or data. Back up first anyway if the iPhone still works.
Both are inspected together and quoted together. Whether both can be finished in one visit depends on your model and the parts, so call ahead.
CELLTECH Galleria Dallas repairs iPhone 7 through iPhone 18 Pro Max, including iPhone SE, iPhone 16e, iPhone Air and iPhone Duo, depending on part availability for the exact model.
No. CELLTECH is an independent repair provider. If your iPhone is covered by Apple's warranty or AppleCare+, check that coverage first.
No. Walk up during mall hours, or book a time if you prefer.
From the workshop
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Free diagnostics, every store
Get Your iPhone Repaired at Galleria Dallas
A cracked screen or a battery that can't finish the day is quicker to sort out in person. Bring your iPhone to the CELLTECH kiosk on Level 2, hear exactly what's wrong and what it costs, and carry on with your day while it's repaired.