Why Is My iPhone Screen Black But It’s Still On?
Blog9 min read
Screen repair · Galleria Dallas
Cell Phone Screen Repair at Galleria Dallas
An iPhone 7 with a spider web in one corner, a Galaxy S26 Ultra that slid off a food court table, a Pixel whose touch has gone patchy: CELLTECH Galleria Dallas replaces screens on iPhone 7 through iPhone 18 Pro Max (including iPhone SE, iPhone 16e and iPhone Air), Samsung Galaxy S21 through S26 Ultra and the Galaxy A series, and Google Pixel, Motorola and OnePlus cell phones. Shattered glass, a display gone black or striped, and touch that has stopped responding are all handled at the same counter.
Walk up during mall hours with no appointment. The device is checked first and you get a clear quote before any work starts. Many screen repairs take as little as 20 minutes when the part for your model is in stock, so you can leave your cell phone with CELLTECH, carry on at the Galleria, and pick it up on your way out.
Customers who trust CELLTECH
Real Repairs. Real Customer Stories.
A customer holding up her repaired phone in the store.
Phone repair, in store
A customer holding up her phone in its new case at the counter.
Phone repair, in store
A customer talking about her repair at the CELLTECH counter.
Phone repair, in store
A customer smiling at the CELLTECH counter after his repair.
Phone repair, in store
A customer holding up his repaired phone on the mall concourse.
Phone repair, in store
A customer holding up his repaired phone in the store.
Phone repair, in store
A customer with his repaired phone at the counter.
Phone repair, in store
A customer outside the store after an iPhone 15 repair.
iPhone 15 repair
A customer collecting his phone at the case wall.
Phone repair, in store
A customer on the shop floor after a same day repair.
Same day repair
A customer checking a repaired phone before leaving the store.
Charging port repair, in store
A customer holding up a repaired iPhone at the CELLTECH counter.
Screen repair, in store
I dropped it in the car park on a Tuesday morning and had written the phone off in my head by lunchtime. They took it in, quoted me on the spot and handed it back the same afternoon with the old panel in a bag so I could see what had actually broken.
Alicia R.
iPhone 14 Pro screen repair
It was down to twenty percent before lunch every single day and I assumed I was being sold a new battery whatever I said. They tested it in front of me first, showed me the health reading, then swapped it and had me out inside the hour.
Tomas G.
Galaxy S23 battery replacement
I put a full cup of coffee across the keyboard and had four years of work on there with no backup. They opened it the same day, cleaned the board properly rather than just drying it out, and every key on it still works months later.
Priya N.
MacBook Air liquid damage
The last place I used quoted one number on the phone and a different one at the counter. These people looked at the port, told me what it would cost before they touched anything, and that was exactly what I paid when I collected it.
Kevin M.
iPad 10th generation charging port
The back was shattered end to end and pieces of it were coming away in my hand. I left it with them on my lunch break, came back after work, and there is no seam and no gap anywhere on it. You would not know it had happened.
Samuel O.
Pixel 8 back glass repair
What actually decided it for me was the 90 day malfunction warranty, because I had been burned by a cheap repair before that failed inside a fortnight. Nothing has gone wrong with this one, but I would have had somewhere to go if it had.
Renata C.
iPhone 12 camera repair
What your screen is doing
Screen Problems CELLTECH Fixes at the Galleria
A "broken screen" covers more than cracked glass. CELLTECH's Galleria store repairs every one of the problems listed here, on iPhone, Samsung Galaxy, Google Pixel and other Android cell phones. Open a row to see what each one usually means.
A black screen on a cell phone that still rings is usually a display fault, not a dead device. Read screen black but still on and why a cell phone screen flickers.
Including cracks spreading from a corner.
While the cell phone still rings, vibrates or plays notification sounds.
Such as green, pink or white vertical lines.
That spread over days.
Where one part of the screen won't respond.
Where apps open or text types on its own.
Flicker or an unstable image.
If this happened without a drop, a swollen battery may be pushing it up, so stop charging and have it checked.
Burn-in or a tired display panel, most often on older OLED screens.
Check the protector first
Is It the Screen, or Just the Screen Protector?
Before you worry about a screen repair, check whether the crack is in your screen protector rather than the screen itself. A tempered glass protector often cracks exactly as designed, taking the impact so the screen underneath survives.
If the protector comes off and the screen underneath is fine, you only need a new protector. If the screen is cracked too, the repair can be quoted at the same time.
- Run a fingernail across the crack. If you feel an edge on the top layer, the protector may be what's cracked.
- Look at the screen from an angle. A cracked protector often shows a thin layer with the crack in it.
- If you're not sure, bring it to the Galleria store and ask. A new protector costs far less than a new screen.
Why it gets worse
Why Fixing a Cracked Screen Early Usually Costs Less
A cracked screen rarely stays the same. It usually gets worse, and the repair can become bigger as it does. Here's how damage typically progresses:
The glass cracks, but the display works normally. On some devices, the repair options are simpler while the display underneath is still intact.
The crack spreads, and the display starts showing lines, black spots or dead touch areas. Now the display itself is damaged, and the full display assembly needs replacing.
Glass chips away, letting dust and moisture reach the inside of the device, and sharp edges start catching your fingers.
Another drop on an already weakened screen can damage the frame or other parts too.
- Once the display panel itself is damaged, the less involved repair is no longer an option. That's why getting a cracked screen checked early usually costs less than waiting.
By brand
Screen Repair by Brand for iPhone, Samsung and Android
Screens are built differently from brand to brand, and each one has features that should work properly after the repair. Here's what CELLTECH's Galleria store checks for each.
How it works
What Happens at the Counter
The cell phone is checked first
The technician confirms whether it's the glass, the display, or something else, such as a battery pushing the screen up.
You get a clear quote
You're told what's wrong and what it costs before any work begins. There's no obligation to go ahead.
The screen is replaced
An OEM quality display for your model is fitted.
It's tested before you leave
Touch, the display and your model's features are checked, and you're encouraged to test them yourself.
Before you leave
What to Test Before You Leave
Before you walk away from the counter, take a minute to try the new screen yourself. These are the checks worth running:
- Touch in every corner and along the edges, including the keyboard.
- Face ID, Touch ID or the fingerprint sensor.
- Brightness at the lowest and highest settings.
- Auto-brightness, which should dim and brighten the screen as the light around you changes.
- The screen turning off when you hold the cell phone to your ear during a call.
- The front camera and earpiece speaker, which sit at the top of the display.
Turnaround
How Long Does Screen Repair Take at Galleria Dallas?
Many screen repairs at CELLTECH Galleria Dallas take as little as 20 minutes when the screen for your model is in stock.
Some models and some kinds of damage take longer, such as a bent frame or a swollen battery. Call (214) 628-6019 with your model, or ask when you arrive, and the store will tell you where things stand.
If the screen for your model has to be ordered, you're told the expected wait before you leave the cell phone, and nothing is opened until you agree. On a quick repair, most people drop the device off, carry on shopping at the Galleria, and collect it on the way out.
Bring your passcode, so touch, Face ID or the fingerprint sensor can be tested on the new screen before you leave.
Pricing
How Much Does Screen Repair Cost at Galleria Dallas?
Screen repair prices depend on your exact model and what's damaged, so there's no single figure to give in advance. The main factors are:
Brand and model: Flagship and Pro screens cost more than older or standard models.
Display type: OLED displays generally cost more than LCD.
How far the damage has gone: Glass only, or the display underneath as well.
Other damage: A bent frame or a swollen battery from the same incident adds work.
Call the store with your model and a description, or bring the cell phone in for a no obligation quote. You can also use Get a Repair Quote. If you're weighing a repair against an upgrade, read whether to repair or replace a damaged cell phone.
Visiting Dallas
Visiting From Out of Town?
A cracked screen away from home is a different kind of problem. You need your cell phone for boarding passes, maps, ride shares and calls home. The Westin Galleria Dallas connects directly into the mall, and several other hotels are close by, so guests can bring a cracked screen to CELLTECH without a long trip across the city. Many screen repairs can be done in one visit, often before you travel on.
If your screen is too damaged to read and you need your contacts or files urgently, see how to recover contacts from a broken cell phone.
Your options
Apple Store or CELLTECH at the Galleria?
There's an Apple Store in Galleria Dallas as well. CELLTECH is an independent repair provider and isn't affiliated with Apple or Samsung. Which counter makes sense depends on your cell phone's coverage and how soon you need it back.
The Galleria store page explains how to decide.
CELLTECH may be the better fit when
- Your iPhone is out of warranty, or it is an older model.
- You'd rather not wait for an appointment, because CELLTECH can usually start today.
- You also have a Samsung or Android screen to fix, since CELLTECH repairs them at the same counter.
The Apple Store may be the better route when
- Your iPhone is covered by Apple's warranty or AppleCare+. Check that coverage first.
Protection
Protect the New Screen
A new screen is the one most worth protecting. CELLTECH's Galleria kiosk carries cases and cell phone accessories, so you can sort out protection before you leave.
- A tempered glass screen protector takes the hit on a drop, and it's much cheaper to replace than a screen.
- If your cell phone has an under-display fingerprint sensor, choose a protector designed for your model and test your fingerprint afterward.
- A case with a raised edge around the screen keeps the glass off the ground if it lands face down.
Finding the store
Finding CELLTECH at Galleria Dallas
CELLTECH is at 13350 Dallas Pkwy, Ste 6505 (Kiosk), Dallas, TX 75240, inside Galleria Dallas. The store is beside Bath & Body Works, a short walk across the atrium from Macy's, and directly opposite the ice skating rink.
The Galleria sits where the LBJ Freeway (I-635) meets the Dallas North Tollway, within easy reach of North Dallas, Addison, Farmers Branch and Richardson. The property has more than 10,000 parking spaces, some of them covered.
Hours may change on holidays, so call if you're unsure.
If you're inside the mall and can't find the kiosk, call (214) 628-6019 and someone will walk you there.
Floor 2 – Galleria Dallas
Level 2, Beside Bath & Body Works
At a Glance
Everything for your stop at Galleria Dallas in one place: the kiosk's address, opening hours and direct line, with directions one tap away. Call ahead with your model and the team will check the screen is in stock before you head over.
- CELLTECH — Galleria Dallas13350 Dallas Pkwy, Ste 6505 (Kiosk) · Dallas, TX 75240
- Opening hoursMon–Sat: 10am – 8pm · Sun: 12pm – 6pm
- Call the store(214) 628-6019
Other repairs
Other Repairs at CELLTECH Galleria Dallas
The same store handles battery replacement, charging port repair, back glass repair, rear camera repair and water damage repair.
Warranty
90 Day Malfunction Warranty
90
Screen repairs at CELLTECH Galleria Dallas use OEM quality parts and are backed by a 90 day malfunction warranty covering repair related faults under CELLTECH's warranty terms.
If a repair related fault shows up within those 90 days, bring the cell phone and your receipt back to the kiosk and the team will check it. New drops and new cracks are handled separately, so keep your receipt.
Before any work starts at the Galleria, you are told:
- What is actually wrong with your screen.
- Which replacement display will be fitted.
- The price, which stays fixed once you approve it.
- The warranty that covers that repair.
Further reading
Guides on this repair
- Why Is My iPhone Screen Black But It’s Still On?
- Why Is My Phone Screen Flickering? Causes, Fixes and When to Get It Repaired
- Can You Restore True Tone on an iPhone Without the Original Screen?
- Samsung Screen Repair Cost: A Professional 2026 Pricing Guide
- Is It Better to Repair or Replace a Damaged Phone?
- How to Recover Contacts From a Broken Phone
Our locations
Screen Repair at Other CELLTECH Stores
For screen repair at other CELLTECH stores, see screen repair at The Parks Mall in Arlington, cell phone screen repair or the store locator.
Use the store finder to choose your nearest location and view current contact information, directions, and store hours.
Seven Texas stores · Open 7 days a week
Galleria Dallas
13350 Dallas Pkwy, Kiosk 6505, Dallas, TX 75240
Find CELLTECH located on Level 2 by Bath and Body Works.
The Parks Mall, Arlington
3811 S Cooper St, Suite 2402, Arlington, TX 76015
Find CELLTECH located on Level 2 next to GameStop.
Grand Prairie Premium Outlets
2950 W Interstate 20, Grand Prairie, TX 75052
Visit CELLTECH at Grand Prairie Premium Outlets.
Town East Mall, Mesquite
2063 Town East Mall, Kiosk 2208, Mesquite, TX 75150
Find CELLTECH located on Level 2 inside Town East Mall.
North East Mall, Hurst
1101 Melbourne Rd, Kiosk 92, Hurst, TX 76053
Find CELLTECH in front of James Avery inside North East Mall.
Cielo Vista Mall, El Paso
8401 Gateway Blvd W, Kiosk K113, El Paso, TX 79925
Find CELLTECH located on Level 2 inside Cielo Vista Mall, in front of Hollister & Zumiez.
Stonebriar Centre, Frisco
2601 Preston Rd, Suite 2210, Frisco, TX 75034
Visit CELLTECH at Stonebriar Centre in Frisco.
Frequently Asked
Questions.
Quick answers to what Galleria shoppers ask before handing over a cracked cell phone.
CELLTECH repairs cell phone screens inside Galleria Dallas, at the kiosk beside Bath & Body Works, 13350 Dallas Pkwy, Ste 6505. Walk-ins are welcome during mall hours.
Many screen repairs take as little as 20 minutes when the screen for your model is in stock. Call ahead to check your model.
On many repairs, yes. Leave your cell phone at the kiosk, carry on at the Galleria, and pick it up on your way out.
Usually, yes. If the cell phone still rings or vibrates, it's running and the display is the likely fault. The store checks it before quoting.
Run a fingernail across the crack and look at the screen from an angle. If the crack is in a separate top layer, it may be just the protector. The store can check for you.
A screen repair doesn't normally affect your stored data. Backing up first is still a good idea if the cell phone works.
Yes. iPhone, Samsung Galaxy, Google Pixel and other Android screens are repaired at the same Galleria store.
Usually, yes. Once the crack damages the display underneath, the full display must be replaced, and further drops can damage other parts.
From the workshop
Be your own expert with these tips
Why Is My Phone Screen Flickering? Causes, Fixes and When to Get It Repaired
Phone Screen16 min read
Can You Restore True Tone on an iPhone Without the Original Screen?
Blog15 min read
Samsung Screen Repair Cost: A Professional 2026 Pricing Guide
Blogs3 min read
Free diagnostics, every store
Get Your Screen Fixed at Galleria Dallas
A cracked screen gets harder to use and more expensive to leave. Bring your cell phone to CELLTECH beside Bath & Body Works inside Galleria Dallas, see the quote, and carry on with your day while it's repaired.