Why Is My iPhone Screen Black But It’s Still On?
Blog9 min read
iPhone repair · The Parks Mall
iPhone Repair in Arlington at The Parks Mall
From the iPhone 11 your teenager inherited to an iPhone 18 Pro Max that slid off the bleachers, CELLTECH Arlington repairs every model from iPhone 7 through iPhone 18 Pro Max, including iPhone SE, iPhone 16e, iPhone Air and iPhone Duo. Screens, batteries, charging ports, cameras, back glass and water damage are checked at the counter and quoted before any work begins.
No appointment is needed. Many screen and battery repairs take as little as 20 minutes when the part is in stock, so you can leave it at the counter and catch a movie at the AMC.
Customers who trust CELLTECH
Real Repairs. Real Customer Stories.
A customer smiling at the outlet kiosk after her repair.
Phone repair, in store
A customer holding up her repaired phone at the outlet counter.
Phone repair, in store
A customer with her repaired phone on the upper level of the mall.
Phone repair, in store
A customer holding up her repaired phone in the store.
Phone repair, in store
A customer holding up her phone in its new case at the counter.
Phone repair, in store
A customer talking about her repair at the CELLTECH counter.
Phone repair, in store
A customer smiling at the CELLTECH counter after his repair.
Phone repair, in store
A customer holding up his repaired phone on the mall concourse.
Phone repair, in store
A customer holding up his repaired phone in the store.
Phone repair, in store
A customer with his repaired phone at the counter.
Phone repair, in store
A customer outside the store after an iPhone 15 repair.
iPhone 15 repair
A customer collecting his phone at the case wall.
Phone repair, in store
A customer on the shop floor after a same day repair.
Same day repair
A customer checking a repaired phone before leaving the store.
Charging port repair, in store
A customer holding up a repaired iPhone at the CELLTECH counter.
Screen repair, in store
I dropped it in the car park on a Tuesday morning and had written the phone off in my head by lunchtime. They took it in, quoted me on the spot and handed it back the same afternoon with the old panel in a bag so I could see what had actually broken.
Alicia R.
iPhone 14 Pro screen repair
It was down to twenty percent before lunch every single day and I assumed I was being sold a new battery whatever I said. They tested it in front of me first, showed me the health reading, then swapped it and had me out inside the hour.
Tomas G.
Galaxy S23 battery replacement
I put a full cup of coffee across the keyboard and had four years of work on there with no backup. They opened it the same day, cleaned the board properly rather than just drying it out, and every key on it still works months later.
Priya N.
MacBook Air liquid damage
The last place I used quoted one number on the phone and a different one at the counter. These people looked at the port, told me what it would cost before they touched anything, and that was exactly what I paid when I collected it.
Kevin M.
iPad 10th generation charging port
The back was shattered end to end and pieces of it were coming away in my hand. I left it with them on my lunch break, came back after work, and there is no seam and no gap anywhere on it. You would not know it had happened.
Samuel O.
Pixel 8 back glass repair
What actually decided it for me was the 90 day malfunction warranty, because I had been burned by a cheap repair before that failed inside a fortnight. Nothing has gone wrong with this one, but I would have had somewhere to go if it had.
Renata C.
iPhone 12 camera repair
Models we repair
Every iPhone, iPhone 7 to iPhone 18
CELLTECH The Parks Mall repairs every iPhone model below: screen replacement, battery replacement, charging port repair and camera repair.
iPhone 16
2024–25iPhone SE
2020–22iPhone 8 & 7
2016–17Repairs
iPhone Repairs at CELLTECH Arlington
The Parks Mall store handles the full set of iPhone repairs. Diagnostics are free and come first, because the symptom and the fault don't always match: a black screen can be a failed display on an iPhone that's otherwise fine, and slow charging can be a cable, a port or a battery.
Not sure what's wrong? Call (817) 538-9520, say what the iPhone is doing, and the team will check whether the part for your model is in stock.
iPhone Screen Replacement
A screen needs replacing when the glass is cracked, lines or dark blotches appear, touch stops answering in one area, or the display stays black while the iPhone still rings. The display assembly is replaced, then tested for touch and brightness before it's handed back.
Read iPhone screen black but still on, and see cell phone screen repair.
iPhone Battery Replacement
In Settings, tap Battery, then Battery Health. Maximum capacity near 80% or below, a "Service" message, or shutdowns with charge left are the usual signs of a worn battery. Hand-me-down iPhones often arrive with the original battery still inside, so a new battery can give an older iPhone a second life.
See Apple battery replacement, or read iPhone battery drain: diagnostics and solutions.
iPhone Charging Port Repair
USB-C on iPhone 15 and later, Lightning on iPhone 14 and earlier. Both fill with pocket and backpack lint until the plug no longer clicks in, and charging becomes a matter of holding the cable just so.
The port, the cable and the battery are all checked before a new port is quoted, since a cleaning is a much smaller job. See charging port repair and why a cell phone only charges at a certain angle.
iPhone Camera Repair
CELLTECH Arlington repairs front and back cameras. Blur that cleaning doesn't fix, a picture that wobbles, a black viewfinder or cracked lens glass can each trace to a different part, so every camera is tested before quoting.
See iPhone camera repair.
iPhone Back Glass Repair
How the back comes off depends on the model. Apple changed the design starting with iPhone 14 and iPhone 14 Plus, which makes the glass easier to replace on those and later models. Call with your model so the part can be checked, and test wireless charging and MagSafe at the counter afterward.
Water Damaged iPhone
A wet iPhone needs a proper diagnosis, not a quick part swap, so allow more time than a screen or battery repair. What you do in the first hour matters, and that's covered in the next section.
Tell the technician when it got wet and whether it was pool, lake or rain water, so the diagnosis starts in the right place. See water damage repair.
On a day out
iPhone Hurt at the Game, the Park or the Pool?
Arlington is where North Texas goes for games, rides and water parks, and an iPhone can take a hit along the way. A drop onto concrete at the stadium, a ride at Six Flags or an afternoon at the water park can leave you with a cracked screen or a wet iPhone. Here's what to do before you reach The Parks Mall.
01
If it got wet
- Unplug any cable and don't charge it until it's completely dry.
- Hold it with the port facing down and tap it gently against your hand to shake out water.
- Leave it somewhere dry with moving air. Skip the rice, the hair dryer and the hot dashboard.
- If the speaker crackles, the camera fogs or it stops charging, bring it in. Water resistance fades as an iPhone ages and is weaker still once the screen or back is cracked.
02
If it was dropped
- Check the back and the camera lenses as well as the screen. One fall can crack all three.
- Put clear tape over badly splintered glass so it doesn't cut you on the way here.
- Back it up that evening if the screen still responds. Cracks spread, and touch can fail later.
- If Face ID, a camera or the speaker behaves differently after the fall, mention it at the counter, so those parts are tested along with the glass.
Family iPhones
Repairing a Child's or Teen's iPhone
Many family iPhones are hand-me-downs, and they get dropped. A few things make a kid's iPhone repair go smoothly.
- Bring the passcode. The technician needs to unlock the iPhone to test the screen, cameras and charging. If Screen Time limits are on, a parent may need to enter a code.
- Leave Family Sharing and Find My alone. You don't need to remove the iPhone from your family group or erase it for a hardware repair.
- Decide the budget before you come. For an older model, a screen plus a battery can still cost far less than a replacement, but compare the quote with the price of a newer hand-me-down. Read is it worth repairing a five-year-old cell phone.
- Fix the reason it broke. A case with raised edges and a tempered glass protector cost far less than a second screen.
Sound faults
Callers Can't Hear You? Microphone and Speaker Faults
Sound faults are easy to mistake for a dead iPhone. Try these before assuming the worst.
If the problem remains, call (817) 538-9520 and describe it, and the team will tell you what can be done for your model. Read why an iPhone microphone stops working.
If the iPhone is still connected to AirPods, a car or a speaker, calls and music play there, not through the iPhone.
Lint and dust in the bottom grilles and the earpiece muffle sound. Use a soft, dry brush. Don't poke with a pin.
They use different microphones. If one sounds fine and the other doesn't, tell the store which.
Some cases cover a microphone opening.
A thick or badly fitted protector can cover the earpiece grille at the top of the display, so callers sound faint at your ear.
If the caller sounds clear on speaker but not at your ear, the earpiece is the likely fault. If they can't hear you either way, it points to a microphone.
A restart clears a stuck audio setting, and Settings, General, Software Update installs any fix Apple has released.
If the sound changed after a drop or after the iPhone got wet, say so at the counter. Water in the grilles can muffle sound until it dries, and a fall can loosen the parts behind them.
Apple or CELLTECH
Apple or CELLTECH in Arlington?
There's no Apple Store inside The Parks Mall. Apple's Genius Bar service is available at its stores elsewhere in Dallas–Fort Worth, which you can find at apple.com/retail. CELLTECH is an independent repair provider inside The Parks Mall and isn't affiliated with or authorized by Apple.
CELLTECH may be the better fit when
- Your iPhone is out of warranty, or the damage is accidental and not covered.
- You'd rather not drive across the Metroplex or wait for a reservation.
- You want a free diagnosis and a price before you decide.
Apple may be the better route when
- Your iPhone is covered by Apple's limited warranty or AppleCare+. You can check at checkcoverage.apple.com.
- You want the repair carried out through Apple with Apple's own parts.
Turnaround
How Long Does iPhone Repair Take in Arlington?
Many iPhone screen and battery repairs at CELLTECH Arlington take as little as 20 minutes when the part for your model is in stock. Charging port, camera and back glass repairs can take longer, and a wet iPhone needs more diagnosis. Most visitors hand the iPhone over, shop on Level 2 or see a movie, and collect it on the way out. Call (817) 538-9520 with your model to check parts first.
Pricing
How Much Does iPhone Repair Cost in Arlington?
The price depends on the model, the part and whether the same accident damaged anything else. OLED screens cost more than the LCD screens on models such as iPhone 11 and XR, and Pro and Pro Max parts sit at the higher end. CELLTECH inspects the iPhone and gives a clear quote before any work starts, and the price stays fixed once you approve it. Call with your model, or use Get a Repair Quote.
Before your visit
Before You Bring Your iPhone In
- Back up to iCloud or a computer if the iPhone still works.
- Know the passcode, and any Screen Time code on a child's iPhone.
- Don't erase the iPhone or sign out of the Apple Account.
- Check coverage at checkcoverage.apple.com if AppleCare+ is a possibility.
- Find the model in Settings, General, About, under Model Name.
Directions
Finding CELLTECH Inside The Parks Mall
CELLTECH is at 3811 S Cooper St, Suite 2402, Arlington, TX 76015, on Level 2 of The Parks Mall next to GameStop, near Macy's and the AMC theater.
The mall sits at Interstate 20 and South Cooper Street in south Arlington. With JCPenney, Dillard's, Dick's House of Sport and Round One under the same roof, it's easy to fill the time. Customers come from across Arlington as well as Grand Prairie, Mansfield and Pantego.
Hours can change with the mall's schedule and holidays. Check the CELLTECH Arlington store page or call before your visit.
Floor 2 – The Parks Mall at Arlington
Suite 2402, Level 2
At a Glance
Everything for your trip to The Parks Mall: CELLTECH Arlington's address, opening hours and phone number, with directions one tap away. Call with your iPhone model first and the team will check the part.
- CELLTECH — The Parks Mall3811 S Cooper St, Suite 2402 · Arlington, TX 76015
- Opening hoursMon–Thu: 11am – 8pm · Fri–Sat: 11am – 9pm · Sun: 12pm – 6pm
- Call the store(817) 538-9520
Other repairs
Samsung, Android and iPad Repair in Arlington
The same counter repairs Samsung Galaxy and other Android cell phones, and CELLTECH also offers iPad repair. For any brand's cracked screen, see screen repair at The Parks Mall.
Warranty
90 Day Malfunction Warranty
90
iPhone repairs at CELLTECH Arlington are backed by a 90 day malfunction warranty covering repair related faults under CELLTECH's warranty terms.
If a repair related fault returns within those 90 days, bring the iPhone and your receipt to the Level 2 counter and the team will check it. New drops, new liquid exposure and unrelated problems are handled separately.
Before any work starts at The Parks Mall, you are told:
- What is actually wrong with the iPhone.
- Which replacement part will be fitted.
- The price, which stays fixed once you approve it.
- The warranty that covers that repair.
Further reading
Guides on this repair
- Why Is My iPhone Screen Black But It’s Still On?
- iPhone Battery Drain: Professional Diagnostics and Solutions
- Why Does My Phone Only Charge at a Certain Angle?
- Can a Water Damaged Phone Be Repaired? What to Do and When to Get Help
- My Phone Fell and Now the Camera Won't Focus. Is It Repairable?
- Is It Worth Repairing a 5 Year Old Phone?
- Why Is My iPhone Microphone Not Working? Causes, Tests and Repair Options
Our locations
iPhone Repair at Other CELLTECH Stores
If another store is closer, CELLTECH also repairs iPhones at Grand Prairie Premium Outlets, North East Mall in Hurst and Galleria Dallas, or uses the store locator.
Use the store finder to choose your nearest location and view current contact information, directions, and store hours.
Seven Texas stores · Open 7 days a week
Galleria Dallas
13350 Dallas Pkwy, Kiosk 6505, Dallas, TX 75240
Find CELLTECH located on Level 2 by Bath and Body Works.
The Parks Mall, Arlington
3811 S Cooper St, Suite 2402, Arlington, TX 76015
Find CELLTECH located on Level 2 next to GameStop.
Grand Prairie Premium Outlets
2950 W Interstate 20, Grand Prairie, TX 75052
Visit CELLTECH at Grand Prairie Premium Outlets.
Town East Mall, Mesquite
2063 Town East Mall, Kiosk 2208, Mesquite, TX 75150
Find CELLTECH located on Level 2 inside Town East Mall.
North East Mall, Hurst
1101 Melbourne Rd, Kiosk 92, Hurst, TX 76053
Find CELLTECH in front of James Avery inside North East Mall.
Cielo Vista Mall, El Paso
8401 Gateway Blvd W, Kiosk K113, El Paso, TX 79925
Find CELLTECH located on Level 2 inside Cielo Vista Mall, in front of Hollister & Zumiez.
Stonebriar Centre, Frisco
2601 Preston Rd, Suite 2210, Frisco, TX 75034
Visit CELLTECH at Stonebriar Centre in Frisco.
Frequently Asked
Questions.
Quick answers before you bring an iPhone to CELLTECH at The Parks Mall.
CELLTECH repairs iPhones at The Parks Mall, on Level 2 next to GameStop, at 3811 S Cooper St, Suite 2402. Walk-ins are welcome.
Don't charge it and don't use heat. Tap it gently with the port facing down, let it dry in moving air, and bring it in if anything behaves differently.
Yes, as long as you have the passcode and any Screen Time code, so the repair can be tested.
Check whether the iPhone is connected to a Bluetooth device, and clean the bottom grilles. If it continues, a microphone or the port area may be at fault, so call the store.
No. Apple's Dallas–Fort Worth stores are listed at apple.com/retail. CELLTECH offers independent iPhone repair inside The Parks Mall.
Many take as little as 20 minutes when the battery for your model is in stock.
CELLTECH Arlington repairs iPhone 7 through iPhone 18 Pro Max, including iPhone SE, iPhone 16e, iPhone Air and iPhone Duo, depending on part availability for the exact model.
No. CELLTECH is an independent repair provider. If Apple's warranty or AppleCare+ still covers your iPhone, check that first.
No. Walk in during mall hours, or book a time if you prefer.
From the workshop
Be your own expert with these tips
iPhone Battery Drain: Professional Diagnostics and Solutions
Blogs3 min read
Why Does My Phone Only Charge at a Certain Angle?
Phone Charging10 min read
Can a Water Damaged Phone Be Repaired? What to Do and When to Get Help
Water Damage15 min read
Free diagnostics, every store
Get Your iPhone Repaired at The Parks Mall
A cracked, wet or worn-out iPhone is easier to judge in person. Bring it to CELLTECH on Level 2, next to GameStop, see what's wrong and what it costs, and enjoy the mall while it's repaired.