Why Is My iPhone Screen Black But It’s Still On?
Blog9 min read
iPhone repair · North East Mall
iPhone Repair in Hurst at North East Mall
Whether it's an iPhone SE that still fits your pocket or an iPhone 18 Pro Max with cracked back glass, CELLTECH Hurst repairs every model from iPhone 7 through iPhone 18 Pro Max, including iPhone SE, iPhone 16e, iPhone Air and iPhone Duo. Screens, batteries, charging ports, back glass, cameras and water damage are all checked and quoted at the counter before any work begins.
No appointment is needed. Many screen and battery repairs are done in as little as 20 minutes when the part is in stock, often before you've finished at Macy's, JCPenney or Dillard's.
Customers who trust CELLTECH
Real Repairs. Real Customer Stories.
A customer holding up her repaired phone in the store.
Phone repair, in store
A customer holding up her phone in its new case at the counter.
Phone repair, in store
A customer talking about her repair at the CELLTECH counter.
Phone repair, in store
A customer smiling at the CELLTECH counter after his repair.
Phone repair, in store
A customer holding up his repaired phone on the mall concourse.
Phone repair, in store
A customer holding up his repaired phone in the store.
Phone repair, in store
A customer with his repaired phone at the counter.
Phone repair, in store
A customer outside the store after an iPhone 15 repair.
iPhone 15 repair
A customer collecting his phone at the case wall.
Phone repair, in store
A customer on the shop floor after a same day repair.
Same day repair
A customer checking a repaired phone before leaving the store.
Charging port repair, in store
A customer holding up a repaired iPhone at the CELLTECH counter.
Screen repair, in store
I dropped it in the car park on a Tuesday morning and had written the phone off in my head by lunchtime. They took it in, quoted me on the spot and handed it back the same afternoon with the old panel in a bag so I could see what had actually broken.
Alicia R.
iPhone 14 Pro screen repair
It was down to twenty percent before lunch every single day and I assumed I was being sold a new battery whatever I said. They tested it in front of me first, showed me the health reading, then swapped it and had me out inside the hour.
Tomas G.
Galaxy S23 battery replacement
I put a full cup of coffee across the keyboard and had four years of work on there with no backup. They opened it the same day, cleaned the board properly rather than just drying it out, and every key on it still works months later.
Priya N.
MacBook Air liquid damage
The last place I used quoted one number on the phone and a different one at the counter. These people looked at the port, told me what it would cost before they touched anything, and that was exactly what I paid when I collected it.
Kevin M.
iPad 10th generation charging port
The back was shattered end to end and pieces of it were coming away in my hand. I left it with them on my lunch break, came back after work, and there is no seam and no gap anywhere on it. You would not know it had happened.
Samuel O.
Pixel 8 back glass repair
What actually decided it for me was the 90 day malfunction warranty, because I had been burned by a cheap repair before that failed inside a fortnight. Nothing has gone wrong with this one, but I would have had somewhere to go if it had.
Renata C.
iPhone 12 camera repair
Models we repair
Every iPhone, iPhone 7 to iPhone 18
CELLTECH North East Mall repairs every iPhone model below: screen replacement, battery replacement, charging port repair and camera repair.
iPhone 16
2024–25iPhone SE
2020–22iPhone 8 & 7
2016–17Repairs
iPhone Repairs at CELLTECH Hurst
CELLTECH's Hurst store handles the iPhone repairs people need most. Each one starts with a check at the counter, because the obvious symptom isn't always the real fault: a black screen can be a display problem, and an iPhone that won't charge may need a battery rather than a port.
Not sure which repair you need? Describe the symptom when you call CELLTECH Hurst and the team will tell you whether the part for your model is in stock.
iPhone Screen Replacement
Cracked glass, green or white lines, a flickering display, touch that has stopped working in one area, or a black screen while the iPhone still rings and vibrates are all screen problems. The display assembly is replaced and tested for touch and brightness before the iPhone goes back to you.
If your screen has gone black but you can still hear notifications, your iPhone is probably still running and the display is the fault. Read iPhone screen black but still on, and see cell phone screen repair.
iPhone Battery Replacement
Go to Settings, then Battery, then Battery Health (on some versions, Battery Health & Charging). A maximum capacity around 80% or lower, a "Service" message, or sudden shutdowns with charge still showing usually mean the battery has worn out. On iPhone 15 and later models, you can also see the battery's cycle count under Settings, General, About.
A new battery restores daily battery life without changing anything else on the iPhone. Read 5 signs your iPhone battery needs a professional replacement and see battery replacement.
iPhone Charging Port Repair
iPhone 15 and later models charge through USB-C, while iPhone 14 and earlier use a Lightning port. Either one can collect pocket lint until the cable no longer seats properly, which leads to charging only at an angle, a cable that falls out, or no charging at all.
CELLTECH checks for debris, cable faults and battery problems before quoting a new port, because a cleaning is a much smaller job. See charging port repair.
iPhone Back Glass Repair
Apple changed how the back glass is attached starting with iPhone 14 and iPhone 14 Plus, making it easier to replace on those and later models than on earlier designs. On iPhones with MagSafe, the charging coil sits under the glass, so test wireless charging after the repair.
Wondering whether a cracked back is urgent? Read does a cracked iPhone back affect performance, and see back glass repair.
iPhone Camera Repair
A cracked lens cover, blurry shots, a camera that won't focus, or an image that shakes after a drop can come from the lens glass or the camera module itself. CELLTECH checks which one before quoting.
Read why a cell phone camera won't focus after a drop, and see camera repair.
Water Damaged iPhone
If your iPhone got wet, don't plug it in while the port may be damp, don't use heat to dry it, and bring it in soon. Liquid damage takes longer to diagnose than a screen or battery repair, so don't expect a 20 minute turnaround.
Read can a water damaged cell phone be repaired, and see water damage repair.
iOS after a repair
What an Independent Repair Means for Your iPhone's Features
Apple builds some checks into iOS that show up after a repair. Knowing about them in advance means nothing catches you off guard.
Ask before you approve
Ask the technician which of these may apply to your repair before you say yes. A good repair shop will tell you plainly.
Parts and Service History
In Settings, General, About, recent iPhones list repaired parts and may label a replacement screen, battery or camera as "Unknown Part." The iPhone keeps working. The message simply records that the part didn't come from Apple's own repair channel.
Battery health reading
After some battery replacements, the Battery Health percentage may not display the same way it did before. CELLTECH's guide to the iPhone "Unknown Part" battery message explains what it means.
True Tone
True Tone adjusts the screen's color to the room's light. After a screen replacement it may need to be restored. Read how to restore iPhone True Tone without the original screen.
Face ID
Face ID hardware is paired to your specific iPhone, so it needs careful handling during a screen repair. More on that below.
Face ID
Face ID Stopped Working? Read This First
If Face ID stopped working after a drop, a spill or an earlier repair, the TrueDepth camera system at the top of the screen may be affected. Because Face ID parts are paired to each iPhone, repair options are more limited than for a screen or battery. It's worth having the iPhone assessed before paying for any other repair, so you know what's possible.
First, try the simple things. Clean the top edge of the screen, remove any case or protector that covers the sensors, and restart the iPhone. If Face ID still fails, read Face ID not working: professional diagnosis.
Apple or CELLTECH
Apple Genius Bar or CELLTECH?
Apple's retail stores, including Apple Southlake Town Square, offer Genius Bar support and repairs. CELLTECH is an independent repair provider and isn't affiliated with or authorized by Apple. Which option makes sense depends on your iPhone's coverage and what you need.
If your iPhone has coverage, CELLTECH would rather you use it than pay for a repair you didn't need.
CELLTECH may be the better fit when
- Your iPhone is out of warranty, or the damage isn't covered.
- You'd rather walk up without booking a slot and get a quote on the spot.
- You're already at North East Mall and want the repair done while you shop.
- You also have a Samsung or Android device that needs work, because CELLTECH repairs them at the same counter.
Apple may be the better route when
- Your iPhone is covered by Apple's limited warranty or AppleCare+. You can check at checkcoverage.apple.com.
- You want a repair carried out through Apple with Apple's own parts.
Your model
Which iPhone Do You Have?
The exact model decides the part, the price and the repair time. To find it, open Settings, tap General, then About, and look at Model Name. If the screen isn't readable, bring the iPhone in and the store will identify it for you.
Older models such as iPhone 11 and XR use LCD screens, while most newer models use OLED. That's one reason screen prices vary so much between generations.
See all Apple repairs on the iPhone repair page.
Before your visit
Before You Bring Your iPhone In
- Back up to iCloud or a computer if the iPhone still works. Screen, battery and port repairs don't normally affect your data, but a backup is always wise.
- Know your passcode. It's needed to test Face ID or Touch ID, the cameras and charging after the repair.
- Don't erase the iPhone. A reset isn't needed for a hardware repair.
- Check your coverage. If there's any chance you're covered by AppleCare+, check before paying for a repair.
- Bring your cable if the problem is charging, so the accessory can be ruled in or out.
Turnaround
How Long Does iPhone Repair Take in Hurst?
Many iPhone screen and battery repairs at CELLTECH Hurst take as little as 20 minutes when the part for your model is in stock and no other damage turns up. Charging port, camera and back glass repairs can take longer, and liquid damage needs more diagnosis. Call (817) 768-8112 with your model to check parts before you drive over.
Pricing
How Much Does an iPhone Repair Cost in Hurst?
iPhone repair prices depend on the model, the part, and whether anything else was damaged in the same drop. Pro and Pro Max screens generally cost more than screens for standard or older models, and OLED displays cost more than LCD. CELLTECH inspects the iPhone and gives you a clear quote before any work starts. Call the store with your model, or use Get a Repair Quote.
Repair or upgrade
Repair Your iPhone or Upgrade?
If your iPhone still does what you need and only one part has failed, a repair usually costs far less than a new iPhone, and you keep your apps, photos and settings.
An upgrade can make more sense when several parts are damaged, when your model no longer receives the iOS updates you need, or when the repair quote gets close to the cost of a newer device.
Directions
Finding CELLTECH at North East Mall
CELLTECH is at 1101 Melbourne Rd, Kiosk 92, Hurst, TX 76053, inside North East Mall. Look for the kiosk in front of James Avery, a short walk from Macy's and JCPenney. The mall sits on Airport Freeway (TX-183) in the Mid-Cities, and Dillard's, Primark, Dick's Sporting Goods and AMC make it easy to fill the time while your iPhone is repaired.
Hours can change with the mall's schedule and holidays. Check the CELLTECH Hurst store page or call before you visit.
Kiosk 92, in front of James Avery
Kiosk 92, North East Mall
At a Glance
Plan your stop at North East Mall here: CELLTECH Hurst's address, opening hours and direct line, with directions one tap away. Calling ahead with your iPhone model lets the team confirm the part is in stock.
- CELLTECH — North East Mall1101 Melbourne Rd, Kiosk 92 · Hurst, TX 76053
- Opening hoursMon–Thu: 10am – 8pm · Fri–Sat: 10am – 9pm · Sun: 12pm – 6pm
- Call the store(817) 768-8112
Other repairs
Samsung, Android and iPad Repair in Hurst
The same counter repairs Samsung Galaxy and other Android cell phones, and CELLTECH also offers iPad repair.
Warranty
90 Day Malfunction Warranty
90
iPhone repairs at CELLTECH Hurst are backed by a 90 day malfunction warranty covering repair related faults under CELLTECH's warranty terms.
If a repair related fault comes back within those 90 days, bring the iPhone and your receipt to Kiosk 92 and the team will check it. New drops, new liquid exposure and unrelated problems are handled separately.
Before any work starts at North East Mall, the technician tells you:
- What is actually wrong with your iPhone.
- Which replacement part will be fitted.
- The price, which stays fixed once you approve it.
- The warranty that covers that repair.
Further reading
Guides on this repair
- Why Is My iPhone Screen Black But It’s Still On?
- 5 Signs Your iPhone Battery Needs a Professional Replacement
- Does a Cracked Back of an iPhone Affect Performance?
- My Phone Fell and Now the Camera Won't Focus. Is It Repairable?
- Can a Water Damaged Phone Be Repaired? What to Do and When to Get Help
- Why Does My iPhone Battery Say Unknown Part and How Can I Fix It?
- Can You Restore True Tone on an iPhone Without the Original Screen?
- Face ID Not Working? Professional Face ID Repair & Diagnosis
- Is It Worth Repairing a 5 Year Old Phone?
Our locations
iPhone Repair at Other CELLTECH Stores
For iPhone repair at other CELLTECH stores, see The Parks Mall in Arlington, Grand Prairie, Galleria Dallas, or the store locator.
Use the store finder to choose your nearest location and view current contact information, directions, and store hours.
Seven Texas stores · Open 7 days a week
Galleria Dallas
13350 Dallas Pkwy, Kiosk 6505, Dallas, TX 75240
Find CELLTECH located on Level 2 by Bath and Body Works.
The Parks Mall, Arlington
3811 S Cooper St, Suite 2402, Arlington, TX 76015
Find CELLTECH located on Level 2 next to GameStop.
Grand Prairie Premium Outlets
2950 W Interstate 20, Grand Prairie, TX 75052
Visit CELLTECH at Grand Prairie Premium Outlets.
Town East Mall, Mesquite
2063 Town East Mall, Kiosk 2208, Mesquite, TX 75150
Find CELLTECH located on Level 2 inside Town East Mall.
North East Mall, Hurst
1101 Melbourne Rd, Kiosk 92, Hurst, TX 76053
Find CELLTECH in front of James Avery inside North East Mall.
Cielo Vista Mall, El Paso
8401 Gateway Blvd W, Kiosk K113, El Paso, TX 79925
Find CELLTECH located on Level 2 inside Cielo Vista Mall, in front of Hollister & Zumiez.
Stonebriar Centre, Frisco
2601 Preston Rd, Suite 2210, Frisco, TX 75034
Visit CELLTECH at Stonebriar Centre in Frisco.
Frequently Asked
Questions.
Still unsure about your iPhone? Call the North East Mall store, the team is happy to help.
CELLTECH repairs iPhones at North East Mall, Kiosk 92, in front of James Avery at 1101 Melbourne Rd, Hurst. Walk-ins are welcome.
Many iPhone screen replacements at CELLTECH Hurst take as little as 20 minutes when the screen for your model is in stock.
It may. Recent iPhones list repaired parts under Parts and Service History and can label non-Apple parts as unknown. The iPhone keeps working. Ask the technician what to expect for your repair.
Face ID parts are paired to each iPhone, so options are limited. Have the iPhone assessed to find out what's possible before any other repair.
Consider it when Battery Health shows around 80% maximum capacity or less, when iOS recommends service, or when the iPhone shuts down unexpectedly.
No. CELLTECH is an independent repair provider. If your iPhone is covered by Apple's warranty or AppleCare+, check that coverage first.
CELLTECH repairs iPhone 7 through iPhone 18 Pro Max, including iPhone SE, iPhone 16e, iPhone Air and iPhone Duo, depending on part availability for the exact model.
No. Walk in during mall hours, or book a time if you prefer.
From the workshop
Be your own expert with these tips
5 Signs Your iPhone Battery Needs a Professional Replacement
Uncategorized3 min read
Does a Cracked Back of an iPhone Affect Performance?
Blog7 min read
My Phone Fell and Now the Camera Won't Focus. Is It Repairable?
Camera Repair10 min read
Free diagnostics, every store
Get Your iPhone Repaired at North East Mall
A cracked screen or a battery that won't last is easier to sort out in person. Visit CELLTECH at Kiosk 92 in front of James Avery inside North East Mall, see exactly what's wrong and what it costs, and carry on with your day while your iPhone is repaired.